fbpx

RE:ROOT

Terms and Conditions, Exchange, Cancellation and Refund policies

These terms and conditions apply for  all E-gift certificates  purchased in and up to 31st January 2021 . By purchasing your gift certificate you are agreeing to Re:Root’s Gift certificate Terms and Conditions, Exchange, Cancellation and Refund Policy outlined below.

Terms and Conditions :

An E-Gift Certificate cannot be used to purchase a further E-Gift Certificate.

All E-Gift Certificates bought before and up to 31st January 2021  expire after 31st January 2023.

E-Gift Certificates cannot be exchanged for cash.

E-Gift Certificates cannot be exchanged or refunded after  31st March 2021

E-Gift Certificates can only be used for online life  coaching session with Re:root’s life coach Emma-Jane Cross.

E-Gift Certificates can only be used by the customer or named recipient registered at the time of purchase.

Re:root and employees thereof make no warranty regarding service that may be received in connection with use of this Gift certificate.

Re:root and employees thereof  assumes no responsibility and shall not be liable for any injury, loss, or damage of any type or nature which arises out of use of E-Gift Certificates.

Exchange Policy:

Only the purchaser can exchange the client name on the  E-Gift Certificates and must contact Re:root to make a change on emmajane@rerootyourlife.com by 31st March 2021.

Only the buyer of the gift or the registered recipient of the  E-Gift Certificates can use the gift certificate. If you wish to change the name on the gift certificate you must contact Re:Root no later than by 31st March 2021.

Cancellations and Refunds Policy:

 E-Gift Certificates can only be cancelled by the buyer not the recipient

 E-Gift Certificates can only be cancelled by email headed GIFT CERTIFICATE CANCELLATION AND  REFUND.

Similarly to request a refund, please contact us by email headed GIFT CERTIFICATE CANCELLATION AND  REFUND. 

Email: emmajane@rerootyourlife.com

All certificates cancelled before and up to 31st January 2021 will not begin a refund process until 3rd Febuary 2021.

All refunds will take up to 10 working days to be completed.

Re:Root charges no cost for refunds and cancellations.

Cancellation, refund and exchange deadlines for gift certificates purchased in 2020/2021:

A  gift certificate purchased up to 31st January 2021 will not be refunded or exchanged after 31st March 2021.

All certificates cancelled before and up to 31st June 2021 will not begin a refund process until 3rd Febuary 2021.

Customer Cancellation policy:

The customer understands that for a free cancellation, the customer (recipient or purchaser) will inform Re:Root (by email) at least 24 hours prior to the appointment. The customer will be charged as usual for not attending without the required notice or for cancelling on the day of my appointment. In the case of E-gift certificates the session will be forfieted.

Confidentiality policy:


All personal information will be kept according to GDPR requirements. Any information imparted during these sessions are strictly confidential in nature and will not be shared with anyone without the customer’s written permission.  Re:Root will keep all information confidential unless she feels you may be at risk of causing serious harm to yourself or others. In this instance Re:Root is obliged to follow the laws of your country. 

Code of Ethics: 

Re:Root abides by the International Coaching Federation code of Ethics and standards of conduct.

Please be aware that Re:Root will be closed for business from 18th December 2020 until 4th January 2021. And therefore cannot respond to emails or hold coaching sessions during this period.

%d bloggers like this: